Collecting your items
Can I purchase goods via Laneway and have a friend or family member collect my purchase?
All orders must be collected by the person who placed the order, and there are no exceptions to this requirement. On collection, you will be required to provide certain information / documentation to assist in verifying that you were the person who placed the order, namely: your passport; your travel documents (including boarding pass), which must be consistent with any details provided in connection with your order; the credit card used to place the order (to verify yourself as the holder of that credit card); and/or a copy of the purchase confirmation receipt emailed to you in connection with the order. If you are unable to verify that you are the person who placed the order then your order may be cancelled
Where can I collect my order from?
There are currently 2 collection points available to pick up your goods:- Arrivals, the collection point is at the front of Duty Free store before you clear Immigration and Border Protection. View map here.- Departures, the collection point is located in Duty Free store, after Immigration. View map here
I missed my pick up time what do I do?
You will need to contact the relevant Vendor. Where you have purchased duty free goods, please contact au.customerservice@au.dufry.com
Do I need to bring my reservation confirmation email as proof of my reservation
Yes, please bring your confirmation email, passport and boarding pass to assist with prompt collection of your goods.
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