Contacting Laneway
How can I contact Laneway?
If you have any question relating to the Laneway (including any problems you experience using the Laneway), please contact our Customer Service team at lanewaysupport@melair.com.au who will assist you with your enquiry. Note that if you submit a question on Monday to Friday, the Customer Service team will generally respond to your question within a period of 24 hours. For questions submitted on the weekend, the Customer Service team will endeavour to respond on the next business day.If you have a question regarding:the goods that you have purchased or intend to purchase; your collection of the goods; or exchange, refund or return of the goods, you should contact the relevant Vendor.
Can I collect my order before or after my international travel?
Yes, you can buy online and collect your items on your departure from or arrival at Melbourne International terminal T2. At the time you submit your order via the Laneway, you can select your preferred collection point.
Where can I find the terms and conditions relating to my use of Laneway?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.Terms and conditions can be found on landing page of the Laneway site. Terms for Specific Vendors can be found here: https://melbourne.shopdutyfree.com/en/terms
Please, mind that only logged in users can submit questions