My items are faulty. What do I do?

You must contact the relevant Vendor for assistance. 

Where you have purchased duty free goods and consider they are faulty, please contact au.customerservice@au.dufry.com

As a consumer, you have the benefit of certain non-excludable guarantees, including that goods are of an acceptable quality, fit for purpose and match the description given of them.  If something goes wrong with a good you have purchased, the relevant Vendor will be responsible for providing you with a remedy, such as repair, replacement or refund. 

Your goods may also come with certain warranties which are separate to and do not replace consumer guarantees.  Information about relevant warranties will be included with the relevant good(s).