Purchasing on Laneway
How does the Laneway Click and Collect service work?
Start your shopping experience by simply browsing the Laneway (available on Melbourne Airport’s website). Special promotional offers may be available from time to time. Select your preferred goods and add them to your cart. When you reach the online check out, insert your date of departure from / arrival to Melbourne Airport, together with other requested details and select the most convenient collection point for your goods as located in Melbourne Airport.
Is it safe to pay for goods via Laneway?
All payments for goods are made via Stripe, one of the world’s largest and most trusted payment gateway and e-Payments platform. Stripe also specialises in Chinese mobile payment services and accepts payments made through AliPay and WeChat Pay.
How to I place an order?
The Laneway makes it easy to order online.If you would like to make a purchase, please follow the instructions below on how to place your order.1. Browse the Laneway and select "Add to Cart" for the items you wish to purchase.2. Once you have finished shopping, in the top right-hand corner of your screen, select your shopping cart and click “Go to checkout” to place your order.3. Confirm your details4. Select “Next” to continue to payment and enter your details. Enter promo code if you have one and select “Apply”. 5. Click "Place order" to process your order. Please note that by clicking “Place order”, you are agreeing to the terms and of sale or any other requirements stipulated by the relevant Vendor. Please ensure you have read these terms / requirements prior to clicking “Place order”.6. Your order confirmation will appear on your screen. You will also be emailed a copy of your order confirmation along with your order details.
How do I know my order was successfully submitted?
Once your order has been successfully submitted, an order confirmation page will load in your browser with your order number.This will be promptly followed by delivery of an order confirmation email to the email address you supplied at checkout. Please check your ‘Junk’ and ‘Spam’ folders if you have not received an order confirmation within an hour from the time you submitted your order.If you have created a Laneway account, you can also find your order confirmation and the status of your order under the ‘order history’ tab in your Laneway account.
I didn't receive an order confirmation email, what do I do?
Please check your email ‘Junk’ or ‘Spam’ folders first. If your order confirmation email is not there, please get in touch with the relevant Vendor. If you have purchased a duty free item, please contact au.customerservice@au.dufry.com.
Do you accept payment for goods via Paypal?
No, the Laneway does not currently offer Paypal as a payment option although this may change in the future.
When can i purchase?
The Laneway is an online platform, and will generally be available 24 hours a day / 7 days a week (noting that the Laneway or parts of it may be unavailable while we conduct maintenance, or for technical or other reasons. Purchases must be made at any time between 60 days to 24 hours prior to your actual international departure / arrival time.
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