Returns, Refunds and Exchanges
My items are faulty. What do I do?
You must contact the relevant Vendor for assistance. Where you have purchased duty free goods and consider they are faulty, please contact au.customerservice@au.dufry.comAs a consumer, you have the benefit of certain non-excludable guarantees, including that goods are of an acceptable quality, fit for purpose and match the description given of them. If something goes wrong with a good you have purchased, the relevant Vendor will be responsible for providing you with a remedy, such as repair, replacement or refund. Your goods may also come with certain warranties which are separate to and do not replace consumer guarantees. Information about relevant warranties will be included with the relevant good(s).
The item I ordered is the wrong shade/size/item, will you exchange it?
Exchanges are controlled and managed by the relevant Vendor and will be subject to the relevant Vendor’s terms of sale or other requirements.If you wish to exchange an item, please contact the relevant Vendor for assistance.
Can you send a replacement item to my home address?
No, replacement items are unable to be delivered to you. You will need to arrange for collection of any replacement items from a collection point. This will need to be arranged with the relevant Vendor.
How can I cancel my order?
You will need to contact the relevant Vendor.Where you have purchased duty free goods and wish to cancel your order, please contact au.customerservice@au.dufry.com
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