Why isn't Laneway recognising my flight number?

If you have purchased duty free goods and your flight number is not being recognised , please get in touch with au.customerservice@au.dufry.com so they can assist. Sometimes, your flight may not be recognised if it is a chartered flight or code share flight.

Note also that in order for your flight number to be recognised, you must be travelling internationally from / to Melbourne Airport (you are not considered to be travelling internationally from / to Melbourne Airport if you transfer through another airport in another Australian capital city.